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Wp csm survey report
ServiceNow commissioned Intergram Research to survey senior managers in customer service roles at 200 U.S. enterprises with at least 500 employees. Their goal was to discover how the very best orga...
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Whitepaper aquickguidetomodernizingcustomerservice080816
Businesses have adopted CRM systems to capture customer contact information, track customer issues, and nurture customer relationships. However, it’s not a panacea. According to a Forrester survey,...
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Brochure2016servicenowsecurityoperations
Is your business secure? It’s a straightforward question that can be difficult to answer. Most organizations today use a variety of different security products, often from different vendors that do...
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Whitepaper streamliningsecurityincidentandvulnerabilityresponse
A recent CSO study revealed that the average enterprise uses 75 security products. Still, security admins must manually sift through hundreds or thousands of alerts each day. Due to this flood of i...
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Ebook practicalguidetoefficientsecurityresponse
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure. Are the...
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Sn legacy consolidation wp 091216
Migrating to a modern ITSM platform has myriad benefits. So why aren’t more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it, including: - The...
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Nowq216 4 servicenow ebook automation jy 006 copy
Every day your service desk is a challenge. Manual processes, repetitive issues, and human error cause delays in cycle times and leave your users dissatisfied. It's time to accelerate service deliv...
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43830a sn itom visibility ebook 081116 fn
You get the call. A critical business service is offline. You are not even remotely panicked. Instead, your mood is calm but concerned. You run a report on the service in question. Instantly, you g...
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Nss labs report 2
NSS Labs performed an independent test of the Trend Micro Deep Discovery Inspector Model 4000 v3.8SP2 (this product is also sold as TippingPoint Advanced Threat Protection) with OfficeScan 11.0.510...
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Ebook   internet of things. visualise the impact
Executive Summary Governments and businesses are expecting the Internet of Things (IoT) to hit mainstream by 2020, which suggests early adopters have already acquired some experience from deploy...
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