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The Cost of Digital Downtime

In today’s digitally disrupted world, slow is the new down. The average consumer spends over 10 hours ...
The PagerDuty Post-Mortem Handbook

Our internal incident response documentation is something we’ve built up over the last few years as we...
The On-Call Survival Guide - Best Practices for Being On-Call

Our internal incident response documentation is something we’ve built up over the last few years as we...
DevOps for the Enterprise

Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to...
Data-Driven DevOps

If you’re an IT manager, you know the power of good data. It’s the lifeblood of complex systems. The q...
6 Tips for building a thriving help center

Customers are more technically savvy than ever and have come to prefer the DIY approach to solving the...
Zendesk UK Limited
2018-08-14
Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask question...
Zendesk UK Limited
2018-08-14
Scale your business with Self-service

The start of a new chapter of your business, whether you're moving upmarket or adding products and fea...
Zendesk UK Limited
2018-08-14
Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural scien...
Zendesk UK Limited
2018-08-14