In diesem E-Book werden die Erwartungen der Benutzer an ihre digitale Arbeitserfahrung erörtert (d. h....

Alle Unternehmen mussten ihre digitalen Arbeitsstrategien beschleunigen, um die globalen Störungen zu ...

A strong understanding of who your customers are, what they want and how much they’re worth is essenti...

Modernization enables organizations to transform a contact center into an intelligent engagement cente...

Global economists can’t seem to agree. The economic indicators we typically rely on are telling differ...

All contact centers will eventually have cloud components and while a cloud-first strategy may be sens...

Every spending moment is a potential risk: Where’s the money going? What’s it being used for? Is it a ...

It’s no wonder that companies that use software as a service are 1.67 times more likely to make direct...

Every travel decision is a moment to make the best decision – not only for your business, but for the ...