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Gestire efficacemente le fluttuazioni in termini di volumi in un contact center richiede un’oculata combinazione dei seguenti fattori: preparazione, interazione in tempo reale e valutazione immedia...
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I clienti online hanno grandi aspettative quando si parla di assistenza, perciò hai una sola chance per non farteli scappare. Assicurarti che la tua azienda sia pronta a coinvolgere e supportare i ...
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Customer needs and expectations are evolving rapidly. Today, they expect brands to engage them in relevant and personal experiences wherever and whenever they want. They have little time for org...
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Learn how top marketers improved their Social Media Marketing. See how they generated results like these: • Top gaming company increases social engagement on Twitter by 45% • A top wireless tel...
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Anwendungen auf dem Weg ins Web 2.0 Der Siegeszug des Internets und innovativer Web 2.0 Technologien macht auch vor Unternehmen nicht halt. Anwender verlangen von modernen Lösungen eine intuitiv...
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- So gewährleisten Sie die Work-Life-Balance in Ihrem Unternehmen - Die zunehmende Anzahl geschäftlicher E-Mails führt zu einer steigenden Belastung der Arbeitnehmer. Hinzu kommt: Neue Technol...
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