Whitepaper
Titel
Klient
Datum
Moving to a Virtual Contact Center

Long-term success in business is not just about delivering a great product or service. It’s about deli...
Vonage Holdings Corp
2020-08-21
Verhalten sich Ihre Contact- Center- Mitarbeiter korrekt?

Das Contact-Center ist schon lange keine belastende Kostenstelle mehr. Das Contact-Center ist heute ei...
Vonage Holdings Corp
2020-08-21
Are Your Contact Center Agents Behaving Properly?

In recent years, the contact centre has transitioned from being a burdensome cost centre, evolving int...
Vonage Holdings Corp
2020-08-21
Unleashing the Power of AI Initiatives with the Right Infrastructure

Artificial intelligence (AI), machine learning (ML), and deep learning (DL) technologies are expected ...
Dell
2020-08-20
Embracing Data Virtualization with Microsoft SQL Server and Dell Technologies

Organizations across industries continue down the digital transformation path. ESG research shows that...
Dell
2020-08-20
Nutzung des Identitätsmanagements zur Positionierung der Sicherheit als Business Enabler

Was erfahren Sie in diesem InfoBrief? Teil 1 KONTEXT Sicherheitsverantwortliche stehen unter dem D...
GoTo Technologies Germany GmbH
2020-08-20
Service KPIs - 18 Things to Consider

Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or perso...
Vonage Holdings Corp
2020-08-18
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential

This is an unsettling and challenging time for us all. There is a global sense of uncertainty and fear...
Vonage Holdings Corp
2020-08-18
Salesforce<sup>®</sup> and Vonage: The perfect combination for service

If you’re in business to win, you need to compete and win the Customer Experience battle. Even back in...
Vonage Holdings Corp
2020-08-18