Client: Freshworks EMEA
Format: Report
Size: 1.15 MB
Language: English
Date: 20.05.2024

7 KPIs of world-class ITSM: The impact of Self-Service and Virtual Agents

Generative-AI-powered self-service enables near-instant conversational support for employees in channels they frequent such as Microsoft Teams and Slack. Unlike traditional form-based and ticket-based systems, virtual agents can learn from interactions, adapt to new inquiries, and generate human-like responses. AI-powered virtual agents utilize advanced AI models to provide assistance to employees/end users in the language of their choice, leading to an accessible and inclusive service experience for employees. By integrating generative AI into self-service tools, organizations can offer 24/7 support, effectively resolve queries, and free up agents to focus on high-value, complex tasks—fostering a high-performing, empowered workforce.
Free Download
Please enter your contact information and click the download button. You will receive an email with your download link.
By clicking the button below, you consent to B2B Media Group GmbH with its affiliated companies and Freshworks EMEA processing and storing your data for marketing purposes, in particular for marketing-related contact by e-mail and telephone.

You can revoke your consent at any time by sending an e-mail to unsubscribe@b2bmg.com (subject: Freshworks EMEA). Further information can be found in the Privacy Notice.

Privacy / download conditions:

Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • Freshworks EMEA
Fields marked with * are mandatory