Big Data
Cloud Computing
Rechenzentrum
Hardware
Personal, Finanzwesen, Marketing
Internet
IT-Management
IT-Sicherheit
Mobile
Netzwerk
Software
Klient: Freshworks EMEA
Format: Bericht
Größe: 1,96 MB
Sprache: Englisch
Datum: 31.05.2023
Freshservice Service Management Benchmark Report - Bots
Deploying bots within collaborative messaging applications can enhance productivity to a large extent. These bots allow agents and end-users to carry out specific ticket-related tasks. It provides instant ticket updates, speeds up approval processes, and creates a collaborative experience for IT teams on chat platforms. These bots also foster a sense of autonomy among end-users and agents by giving them automated solutions to track tickets, making their jobs easier.