Big Data
Cloud Computing
Rechenzentrum
Hardware
Personal, Finanzwesen, Marketing
Internet
IT-Management
IT-Sicherheit
Mobile
Netzwerk
Software
Klient: Freshworks EMEA
Format: Bericht
Größe: 2,06 MB
Sprache: Englisch
Datum: 31.05.2023
Freshservice Service Management Benchmark Report - Virtual agent
Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps provide relevant information to employees/end-users resulting in faster resolution of common queries/issues. When end-users receive quick resolutions without the involvement of an agent, it not only empowers end-users, it also alleviates the pressure off of agents so that they can focus on critical business tasks, thereby enhancing overall agent productivity.