Big Data
Cloud Computing
Rechenzentrum
Hardware
Personal, Finanzwesen, Marketing
Internet
IT-Management
IT-Sicherheit
Mobile
Netzwerk
Software
Klient: Freshworks EMEA
Format: Bericht
Größe: 2,62 MB
Sprache: Englisch
Datum: 31.05.2023
Freshservice Service Management Benchmark Report - Key Takeaways 2023
The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) that are widely used in the industry to measure the efficiency and effectiveness of an organization’s service delivery. With endless metrics available for leaders to track and measure, it is critical for service management leaders to know what to track, measure, and benchmark against.