How to use AI to scale personalized customer service

Customers today want everything, everywhere, all at once-and the resolutions have to be fast, customized, and contextual. Personalized customer experiences are key to winning and delighting customers. Gartner confirms customers experiencing exceptional service are:

• 82% more likely to purchase again


• 86% more likely to increase wallet share


• 97% more likely to spread positive word of mouth about your business

But often, companies are plagued by the myth that providing personalized, painless support for customers isn't scalable. But with Al-first, omnichannel solutions, it is now very much a possibility. Supercharge your customer support with generative Al to scale personalized interactions, improve SAT scores, and boost growth.

In this playbook, we'll show you how to use Al-fist, omnichannel solutions to:

• Scale personalized engagement with automation


• Use chatbots to respond to customer queries quickly and empathetically


• Empower agents by giving them context and customer data in one inbox so they can provide proactive customer support