Reinventing Workflows - Power Your Digital Transformation And Drive Greater Impact By Modernizing Processes

The digital transformation imperative has now entered its teenage years, complete with growth spurts and awkward phases. What began as a mad dash to update and design customer-facing processes, remains - at its core - a challenging imperative to reenvision how work gets done at both the individual workflow and enterprise level. Since the beginning, true digital transformation has been the work of business process professionals. Their job is to find the right balance of process discipline, business insights, and technology to drive continuous improvement. Despite over a decade of investment in these initiatives, companies struggle to mature their approach and build a connected, automated, and intelligent enterprise.

In November 2019, IBM commissioned Forrester Consulting to investigate the modernization of business processes and workflows by conducting an online survey of 450 global decision-makers. We found that firms understand the need to modernize their processes, but they struggle to overcome legacy tools and legacy mindsets.