Forrester: The Future Workplace Calls For A Customized Monitor Approach

The pandemic has reshaped how and where employees choose to work. The last two years have influenced IT business decision-makers to refresh their office spaces —including reconceptualizing desk usage to support employees as they transitioned from fully remote to hybrid work. Our research in 2021 found that external monitors were critical in enabling effective hybrid work across home, in-office, and hot-desk workstation arrangements.1

This year, Dell Technologies commissioned Forrester Consulting to survey 300 senior business decision-makers and 300 knowledge workers based in APAC, Europe, and North America to explore trends as employees return to office and their need for external monitors. This study aims to understand how organizations can best equip their employees and workstations with external monitors to maximize productivity and employee experience(EX). Most industries and roles were inclined towards hybrid work, but there seemed to be a disparity between employee expectations and what organizations were providing.2 We found that many organizations continued to follow a one-size-fits all monitor approach, and provided standardized monitors to all employees regardless of their role or work location. Meanwhile, employees are expecting fit-for-purpose hardware that can support specific needs (e.g., collaboration) across different work locations. To ensure employees are being adequately equipped, organizations must understand their employees’ expectations for each work location and provide tailored monitor features accordingly.