Client: Slack Technologies Limited
Format: Whitepaper
Size: 892 KB
Language: English
Date: 25.04.2023

Reinventing customer service

We’ve spoken with forward-thinking business leaders from all industries, company sizes and disciplines about their transition to a digital HQ. Five big imperatives emerged from our discussions (explored in our e-book Reinventing Work) and they’re relevant for just about every leader:

  • Employee engagement needs a digital-first makeover

  • Alignment matters now more than ever

  • The ecosystem economy demands a new partner playbook

  • Customer-led disruption is forcing rapid CX convergence

  • The winners are accelerating work through automation

    In this guide, we’ll look at what these themes mean for service leaders and show how customer service teams around the world are helping their organizations meet new challenges by adopting Slack as their Digital HQ for Service.

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    Date: 1.8.2018

    Client

    • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

    Partner

    • Slack Technologies Limited
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