The digital-first customer service playbook

A handy guide to resolving issues faster and transforming the customer experience with Slack as your digital HQ.

Not long ago, getting good customer service meant jumping through hoops. If you needed help, it might require mailing a written complaint to a distant address or dialing a toll-free support line during weekday business hours. Eventually, if you were patient enough, you just might get a response.

Thankfully, the world has changed.

Customers today have countless digital tools at their fingertips. When they need help, they expect skilled, personalized support—and they expect it fast. In short, the old ways of customer service no longer cut it. To resolve issues faster and provide a better experience for customers and agents alike, companies today are going digital-first. They’re transforming customer service with Slack as their digital HQ. And you can too. In this playbook, we’ll show you how.