Client: Freshworks EMEA
Format: Case Study
Size: 3.14 MB
Language: English
Date: 31.05.2023

Trainline engineers a seamless customer support with Freshdeck and Freshchat

After implementing Freshworks suite of solutions, Trainline has noted improvements in their business fueled by various capabilities of the Freshworks eco system.

These include:

  • Increased customer satisfaction

  • Higher deflection to bots

  • Better tracking on the ticket journey

  • Faster onboarding for agents.

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    Date: 1.8.2018

    Client

    • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

    Partner

    • Freshworks EMEA
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