3 stages for optimising IT services and operations Enterprise

Tear down silos by unifying IT services and operations

 Siloed services and operations teams can no longer keep pace with the technology demands of today’s digital-first world. As hybrid workforces and dynamic services grow, the weight of supporting legacy systems and processes inhibits investment in the innovation your organization most needs to succeed. When technology services and operations teams, tools, and workstreams remain divided in a decentralized IT environment, it’s hard to achieve governance or efficiency—resulting in overworked staff, lost productivity, and poor employee and customer experiences.

That’s why 78% of organizations are turning to service operations,1 an approach that unifies IT service and IT operations management for better delivery of digital business services. By bringing together these functions onto a single cloud platform such as ServiceNow, you can reduce costs, scale for growth, enact best practices, and deliver extraordinary experiences that drive better business outcomes.