The Dynamics 365 Advantage

Finding, tracking and closing deals is the bread and butter of any sales team but doing it quickly and efficiently is swiftly becoming a top challenge as the requirements of the job grow. Advanced CRM solutions have come to the fore in the past two decades as a way for sales teams to keep up, but today many of those CRM systems are just systems of record, and they are struggling to support the growing complexities of the job.

The emergence of AI as a powerful business tool has given many organizations hope that it holds the answer to their sales-related challenges. And as AI technology has evolved and matured, with responsible stewards like Microsoft working hard to push its ethical and legislation-compliant use, that dream is starting to become reality.

Microsoft Dynamics 365 Sales is an AI-driven CRM solution built on a fully connected and secure data platform. It empowers sales teams to perform the tasks required of them faster and more efficiently thanks to its powerful built-in Copilot AI, an out-of-the box embedded artificial intelligence with automation capabilities.

This eBook will explore the AI-driven capabilities within Microsoft Dynamics 365 Sales as they relate to the sales process, and how it can help sales teams become the powerhouses of efficiency, speed, and innovation they need to be in the modern era.