Supercharging Company Knowledge with AI

A team misses a deadline because it has no centralized system for storing project documentation, leading to repeated miscommunications and duplicated efforts. A startup loses out to competition because it can’t capture and act on ideas efficiently. A consulting firm experiences a drop in client satisfaction when it fails to implement a system for capturing and sharing lessons learned from past projects, resulting in repeated mistakes. Sound familiar? 

Though hypothetical, these challenges are the consequence of poorly managed organizational knowledge, arguably a company’s most valuable resource. From the processes and procedures in place to get work done to the technical expertise, customer insights, best practices, daily tasks, roadmaps, and more that keep companies on track, documenting, preserving, and accessing organizational knowledge is pivotal to the success of the business. Fortunately, the advent of artificial intelligence (AI) can help companies make better use of this critical resource.