Flexible IT Models Drive Efficiency and Innovation

This study sought to understand whether, and to what degree, an organization’s adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits. Conversely, the study investigates if organizations that lag in terms of flexible IT enablement are more likely to struggle.

Uncertainty and change mean the IT organization, and its service delivery capabilities must be more flexible. Multi-year IT planning cycles have become outdated almost overnight. Organizations need the agility to deploy, scale, and deprovision resources on the fly based on rapidly changing user and business requirements.

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