Our internal incident response documentation is something we’ve built up over the last few years as we...

Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to...

If you’re an IT manager, you know the power of good data. It’s the lifeblood of complex systems. The q...

Customers are more technically savvy than ever and have come to prefer the DIY approach to solving the...

Your door is always open, regardless of your business or support hours. Today’s customers ask question...

The start of a new chapter of your business, whether you're moving upmarket or adding products and fea...

Every customer likes to choose from a wide array of options, right? Well, maybe not. Behavioural scien...

Dans le rapport 2018, Zendesk se place encore une fois dans le quadrant des leaders. Pour nous, cela r...

Il est de plus en plus courant de fournir l’assistance sur plusieurs canaux car les entreprises sont à...