Whitepaper
Title
Client
Date
A 5-step practical guide: Tackle high chat volumes and boost CSAT scores

Adrian Swinscoe — UK-based author and a leading customer experience advisor — says, there’s been a “ma...
Freshworks EMEA
2023-05-31
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Recession-Proof Customer Service: Playbook How to gain incredible value without bloating costs.

Layoffs, budget cuts, inflation. The repercussions of the widely speculated macroeconomic conditions a...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Key Takeaways 2023

The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) tha...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Annual Report 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize retur...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Annual Report 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize retur...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Virtual agent

Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps pr...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Virtual agent

Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps pr...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Channels of choice

Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their...
Freshworks EMEA
2023-05-31
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Freshservice Service Management Benchmark Report - Channels of choice

Employees today expect a consumer-grade experience from their IT teams and want to be engaged in their...
Freshworks EMEA
2023-05-31
View report