Whitepaper
Title
Client
Date
Hamleys boosts agent morale and sees 50% reduction in costs with Freshdeck

Hamleys of London Limited is the finest toy shop brand in the world. With a legacy of over 250 years, ...
Freshworks EMEA
2023-05-31
View case study
Five steps to delivering personalization in CX

A successful customer engagement strategy starts with personalization. It involves measuring how well ...
Freshworks EMEA
2023-05-31
View report
A 5-step practical guide: Tackle high chat volumes and boost CSAT scores

Adrian Swinscoe — UK-based author and a leading customer experience advisor — says, there’s been a “ma...
Freshworks EMEA
2023-05-31
View report
Recession-Proof Customer Service: Playbook How to gain incredible value without bloating costs.

Layoffs, budget cuts, inflation. The repercussions of the widely speculated macroeconomic conditions a...
Freshworks EMEA
2023-05-31
View report
Freshservice Service Management Benchmark Report - Key Takeaways 2023

The Freshservice Benchmark Report (FBR) 2023 considers seven (7) Key Performance Indicators (KPIs) tha...
Freshworks EMEA
2023-05-31
View report
Freshservice Service Management Benchmark Report - Annual Report 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize retur...
Freshworks EMEA
2023-05-31
View report
Freshservice Service Management Benchmark Report - Annual Report 2023

The current economic pressures have challenged business leaders to drive efficiency and maximize retur...
Freshworks EMEA
2023-05-31
View report
Freshservice Service Management Benchmark Report - Virtual agent

Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps pr...
Freshworks EMEA
2023-05-31
View report
Freshservice Service Management Benchmark Report - Virtual agent

Implementing AI-powered virtual agent bots equipped with natural language understanding (NLU) helps pr...
Freshworks EMEA
2023-05-31
View report