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The Road to a World-Class Campus IT Experience

With the average 18-34-year-old college student owning around seven tech devices, redesigning your cam...
Campus-wide Service Management on a Single Platform

Our goal is to enhance the experience of your students, faculty, and staff. And streamline the ways in...
Maximize efficiency with right-sized ITSM

The advent of Industry 4.0 and the economic uncertainty have introduced new complexities to manufactur...
State of Workplace Technology: AI in IT

IT teams can’t catch a break. They were on the front lines to implement massive investments in “digita...
Freshworks EMEA
2024-02-12
The CIO and CTO Agenda for 2024 and Key Issues that IT Leaders Will Face

For the 2024 edition of The Hackett Group’s Technology Key Issues Study, leaders in business services ...
AI + ITSM: A guide to making IT work smarter, faster, and more efficiently.

IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity o...
The future of customer service: Turning AI from hype into reality

The best customer interactions are personalized and instantaneous. Now, imagine if you could automate ...
How to Pilot Generative AI

Organizations are planning to implement generative AI. In a recent Gartner webinar, 45%organizations h...
CI/CD Security Checklist: Six Best Practices to Proactively Address CI/CD Pipeline Weaknesses

CI/CD pipelines play a critical role in cloud-native software development, serving as the foundation i...