Client: Sage
Format: Report
Size: 7.99 MB
Language: English
Date: 03.04.2023

2023 Professional Services Maturity™ Benchmark

Service Performance Insight (SPI) is a global research, consulting and training organisation dedicated to helping professional service organisations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organisations to chart their course to service excellence.

The core tenet of the PS Maturity Model™ is
PSOs achieve success through the optimisation
of five Service Performance Pillars™

  • Leadership
  • Client Relationships
  • Talent
  • Service Execution
  • Finance and Operations

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