Client: Freshworks EMEA
Format: Whitepaper
Size: 701 KB
Language: English
Date: 12.02.2024

Unify campus services with right-sized ITSM

University IT teams providing service management are expected to do more with fewer resources. According to Fresh service Service Management Benchmark Report 2023, university IT teams take the longest time (Average Resolution Time recorded at 30.76 hours) to resolve end-user issues compared to other industries.


  • IT experience across campus with unified service delivery for quicker issue resolution

  • Enable students and staff to get IT support anytime, anywhere, across multiple channels

  • Unify IT teams and automate digital operations to ensure campus online/classroom service continuity

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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • Freshworks EMEA
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