Profel remains firmly in control - despite the growing number of tickets

In the Profel Group, every element of the IT landscape revolves around production. For the manufacturer of doors, windows and aluminium profiles, it is essential that the machines in the factories operate reliably at all times. A smart service management solution provides the answer: a solution that enables the IT department to manage the growing number of IT support tickets while also distributing the workload more evenly and placing more control in the hands of its users.

Belgian family company Profel manufactures frames and doors in aluminium, wood and plastic for the non-commercial market.
Each year, the company supplies around 170,000 frames and doors to approximately 30,000 families, earning it the position of the market leader in the Benelux countries. Profel also produces aluminium semi-finished products for its own use and for external parties.

These semi-finished goods are supplied to various European companies and used in a diverse range of end products: from bicycle wheels and sun blinds to lighting applications. Production is spread across four sites, including three in Belgium and one in the Netherlands. The Belgian municipality of Pelt is home to the largest production location, as well as the majority of the company's 1000 employees, including its IT team.