Client: Camunda Services GmbH
Format: Guide
Size: 84.7 KB
Language: English
Date: 16.09.2024
How to Align Your Telecommunications Processes with a Business Strategy
Are your business processes generating efficiency and business value for your telecommunications organization? According to the 2024 State of Process Orchestration Report, 91% of companies have seen increased business growth due to process automation within the last year. In addition, 95% say automation has helped achieve operational efficiency, and 93% say automation has helped improve customer experiences.
The key to achieving these successes is to think beyond project-based automation work toward strategic, scaled adoption of process orchestration. In telecommunications, process orchestration involves the automation and coordination of process endpoints (e.g. people, systems, and devices) involved in delivering telecommunication services. It integrates and manages different systems, applications, and network elements to streamline and optimize operations.
Ultimately, process orchestration enables telecom companies to automate and streamline complex processes, eliminate manual tasks, and ensure seamless integration and coordination between various systems and components involved in delivering telecommunication services.
Many teams make the mistake of focusing on distinct projects and point solutions for automation, to the detriment of a holistic approach. A holistic approach includes:
The key to achieving these successes is to think beyond project-based automation work toward strategic, scaled adoption of process orchestration. In telecommunications, process orchestration involves the automation and coordination of process endpoints (e.g. people, systems, and devices) involved in delivering telecommunication services. It integrates and manages different systems, applications, and network elements to streamline and optimize operations.
Ultimately, process orchestration enables telecom companies to automate and streamline complex processes, eliminate manual tasks, and ensure seamless integration and coordination between various systems and components involved in delivering telecommunication services.
Many teams make the mistake of focusing on distinct projects and point solutions for automation, to the detriment of a holistic approach. A holistic approach includes:
- Aligning stakeholders on a strategy: Which automated processes are the most valuable to the organization’s business priorities? Can you effectively prioritize the highest value return use cases?
- Measuring success: Are you choosing both the right process metrics and business KPIs to measure?
- Continuous improvement: Do you have a way to leverage these metrics to optimize your processes, or continuously improve them over time?
This guide will help you answer these questions and more, advancing your process orchestration maturity. While many industries share the same challenges, we’ll take an telecommunications-focused view of how to align your processes with a business strategy. But first, let’s look at some steps organizations can take at a high level to achieve alignment.
