Client: NICE Ltd
Format: Infographic
Size: 2.13 MB
Language: English
Date: 01.03.2023

Agent training tips for productive-from-anywhere contact centres

The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction.

In fact, 68% prefer self-service for simple support. But when they do want to talk to a person, 59% expect to connect easily to an agent who already has the answer.

How do you train agents to be everywhere and everything whenever customers need them?
With these tips.

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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • NICE Ltd
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