Big Data
Cloud Computing
Data Center
Hardware
HR, Finance, Marketing
Internet
IT Management
IT-Security
Mobile
Network
Software
Client: NICE Ltd
Format: Infographic
Size: 2.13 MB
Language: English
Date: 01.03.2023
Agent training tips for productive-from-anywhere contact centres
The modern customer spends 17 hours on screens a day, turning to social streams for advice and the web for answers. They order and return products online—often, without human interaction.
In fact, 68% prefer self-service for simple support. But when they do want to talk to a person, 59% expect to connect easily to an agent who already has the answer.
How do you train agents to be everywhere and everything whenever customers need them?
With these tips.