Trasforma l’assistenza clienti con un supporto in tempo reale e diprima qualità

Accresci la fedeltà dei clienti offrendo un’assistenza premium personalizzata grazie all’utilizzo di Slack.

In questa guida vedremo come puoi utilizzare Slack come piattaforma di produttività per consentire ai tuoi agenti di:

accelerare il lavoro con l’automazione, utilizzando workflow senza codice

cercare e condividere le conoscenze per rendere operativi i nuovi agenti e consentire
loro di risolvere i problemi dei clienti in modo rapido

entrare in contatto con tutti e coinvolgerli tramite strumenti
flessibili e sicuri che rafforzano le relazioni con i clienti

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Date: 1.8.2018

Client

B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

Slack Technologies Limited

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