Cliente: Freshworks EMEA
Formato: Estudio de caso
Tamaño: 3,54 MB
Idioma: Inglés
Fecha: 31.05.2023

How IVendi realized it's core philosophy of connected retailing with Freshdeck

Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with:

  • Real-time automated insights with succint actionable reports

  • Automation-led optimization of touchpoints across the customer journey

  • Highly flexible analytics and integration that would maximize the value of data

    As a result IVendi's customer support was transformed into a seamless, swift and proactive experience.

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    Date: 1.8.2018

    Client

    • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

    Partner

    • Freshworks EMEA
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