How IVendi realized it's core philosophy of connected retailing with Freshdeck

Ivendi sought a partner that could effectively aid them in connecting retail. Freshworks helped them stay true to their customer service philosophy by empowering IVendi with:

Real-time automated insights with succint actionable reports

Automation-led optimization of touchpoints across the customer journey

Highly flexible analytics and integration that would maximize the value of data

As a result IVendi's customer support was transformed into a seamless, swift and proactive experience.

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Date: 1.8.2018

Client

B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

Freshworks EMEA

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