Thomas Cook achieves a 67% improvement in first response SLA with Flashdeck

Freshworks out-of-the-box functionality, intuitive user experience and dedicated team enabled Thomas Cook to achieve it's vision quickly through a seamless and rapid implementation cycle. Freshdeck automation and ticket templates for emails, chat responses and SMS enabled Thomas Cook to deliver highly directional responses to its customers. It helped them set resolution expectations for a wide range of inquiries. It also saved significant agent time and improved the speed of distribution of essential information to customers.