Freshdesk Customer Service Benchmark Report

In this edition of the Freshdesk Customer Service Benchmark Report, we bring you the benchmarks for key helpdesk metrics in customer service. We will talk about how our customers use time-tested helpdesk software capabilities to quickly and accurately solve customer problems. We will also look at how they improve ease of access by adding more support channels to ticketing.

Use this report to compare your performance with customer service teams from your industry sector and worldwide. Discover how technology can help you act on the changing expectation of customers.