Cliente: Freshworks EMEA
Formato: E-Book
Tamanho: 10 MB
Língua: Inglês
Data: 08.08.2023
From Connected to Smart
Drivers of ITSM in Higher Education.
With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just being "connected" to a "smart" environment is crucial to provide enhanced services. Beyond mere connectivity, transforming the campus experience for faculty and students requires going beyond the basic IT desk.
IT teams in universities cater to a diverse set of users - students, faculty, staff, and alumni. Understanding the varying needs of each user group while setting up processes and configuring tools is essential to delivering excellent IT services.
ITSM in higher education goes beyond delivering traditional IT services to campuswide services such as admin, facilities, finance, event services, and more.
