클라이언트: Freshworks EMEA
양식: 이북
크기: 14.7MB
언어: 영어
날짜: 08.08.2023

From Connected to Smart

Drivers of ITSM in Higher Education.

  • Digitally-savvy End-users
    With the average 18-34-year-old college student owning around seven tech devices, redesigning your campus experience from just being "connected" to a "smart" environment is crucial to provide enhanced services. Beyond mere connectivity, transforming the campus experience for faculty and students requires going beyond the basic IT desk.


  • Dynamic user pool
    IT teams in universities cater to a diverse set of users - students, faculty, staff, and alumni. Understanding the varying needs of each user group while setting up processes and configuring tools is essential to delivering excellent IT services.


  • Establish a One-Stop-Shop Of Campus Services
    ITSM in higher education goes beyond delivering traditional IT services to campuswide services such as admin, facilities, finance, event services, and more.
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    Date: 1.8.2018

    Client

    • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

    Partner

    • Freshworks EMEA
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