AI + ITSM: A guide to making IT work smarter, faster, and more efficiently.

IT leaders face major challenges with IT Service Management (ITSM) today. From increasing complexity of IT environments, growing user expectations, and the need for swift problem resolution, there are big hurdles to overcome.

Generative AI is emerging as a transformative tool in tackling these challenges, offering advanced analytics to predict and prevent issues, automation to streamline repetitive tasks, and adaptive learning to continuously improve processes. The opportunities are boundless if you know how to use AI to your advantage.

This guide explores how IT leaders can navigate complex IT service demands using generative AI. How do we know? Freshworks has been at the forefront of enterprise grade AI-driven solutions such as Freddy AI for years, offering strategies and tools that make AI an indispensable ally in streamlining how work gets done.