Premier Foods speeds up ticket resolution by 50% with Freshservice

Premier Foods is one of the UK's biggest food manufacturing companies and employs over 4,000 people at 15 sites across Britain. The company is dedicated to making products from quality ingredients and sources them from British suppliers and farmers wherever possible.

Premier Foods had previously outsourced its IT Service Management, (ITSM) service desk for its incident, service request fulfilment and problem management needs. However, as both the business and IT infrastructure changed priorities, this service was no longer meeting the company's needs. Simon McKenzie, Service Delivery Manager at Premier Foods decided to bring the service in-house in order to focus on what the company really needed for the future.