5 reasons why you need Freshworks for customer service

Today’s customers expect businesses to support them on channels of their choice. To achieve this, they often adopt multiple tools, resulting in a fragmented system.

However, using multiple tools presents challenges such as broken interfaces, data silos, and integration difficulties. Support teams face the burden of juggling between these tools to gather complete customer context, leading to agent frustration, longer handling times, and ultimately, diminished customer satisfaction.