What Security Teams Want from MDR Providers

The use of managed detection and response (MDR) services has become a mainstream strategy in modern security programs. But IT
organizations shouldn’t be fooled by the name: MDR providers are delivering much more than basic detection and response, helping
IT and security leaders accelerate program development and improve security posture. With no end in sight for the cybersecurity skills
shortage, MDR services can bring immediate expert resources online, together with proven, best-of-breed processes and tools that can
help security teams gain control and set themselves up for future security program success.

In order to understand these trends, as well as assess the general state of managed detection and response service offerings, ESG
surveyed 373 cybersecurity professionals personally involved with cybersecurity technology, including both products and services,
and processes.