Small Business Trends: Insights from small businesses worldwide on driving impact with data, CRM, and AI.

This special report from Salesforce aggregates SMB data from multiple sources, including three double-blind Salesforce surveys of sales, service, and marketing professionals conducted between May and September 2022.

The report focuses on three topics that are of strategic importance for small- and medium-sized businesses (SMBs) today:

Unified data
Customer experience
Artificial intelligence (AI)

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Date: 1.8.2018

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