The Beginner’s Guide to CRM - How to grow your business with customer relationship management technology

CRM, or customer relationship management, is a technology that centralizes the management of a company's interactions and relationships with customers and prospects. It goes beyond a simple contact list, serving as a crucial tool for improving business relationships and driving growth.

A CRM system allows businesses to store, track, and analyze customer data, including contact details, sales opportunities, service cases, and marketing efforts, providing a comprehensive view that can be accessed and shared across teams in real-time. With the integration of AI, CRMs offer deeper insights, enhance decision-making, and improve customer experiences while reducing costs.

For small businesses, CRM is particularly beneficial, enabling them to compete effectively with larger companies.

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Date: 1.8.2018

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