State of Service - Support im KI-Zeitalter: Insights von über 5500 Kundenservice Profis weltweit

Für die sechste Ausgabe des jährlichen „State of Service“-Berichts befragte Salesforce weltweit über 5500 Kundenservice-Profis zu folgenden Themenbereichen:

Wie Serviceabteilungen auf steigende Kundenerwartungen reagieren
Welche Kennzahlen und Kanäle für Führungskräfte leistungsstarker Serviceabteilungen am wichtigsten sind
Wie künstliche Intelligenz (KI) Rollen und Abläufe neu gestaltet

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Date: 1.8.2018

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