Big Data
Cloud Computing
Data Center
Hardware
HR, Finance, Marketing
Internet
IT Management
IT-Security
Mobile
Network
Software
Cliente: GoTo Technologies Ireland Unlimited Company
Formato: Estudo de caso
Tamanho: 60 KB
Língua: Inglês
Data: 12.11.2024
GoTo Resolve proves the perfect fit for Helpdesq’s people-focused approach to IT support
Discover how Helpdesq has improved their customer support switching to a new tool, GoTo Resolve: a comprehensive IT support solution, facilitating both remote support and remote monitoring and management. The real-time monitoring capabilities allow the Helpdesq team to continuously track the performance and status of endpoint devices.
Chris Ball, Managing Director, Helpdesq says: “We tested almost every RMM tool on the market and found GoTo Resolve to be the best fit for our requirements. One of the greatest benefits was its ease of use, which enables us to engage more easily with customers. That’s very important to us because of our focus on supporting people first, rather than IT.”
Chris Ball, Managing Director, Helpdesq says: “We tested almost every RMM tool on the market and found GoTo Resolve to be the best fit for our requirements. One of the greatest benefits was its ease of use, which enables us to engage more easily with customers. That’s very important to us because of our focus on supporting people first, rather than IT.”