State of Service - Insights from over 5,500 customer service professionals worldwide on support in the AI era

For the sixth edition of the “State of Service” report, Salesforce surveyed over 5,500 service professionals worldwide to discover:

How service organizations are adapting to rising customer expectations
Which metrics and channels are most important to high-performing service leaders
How artificial intelligence (AI) is reshaping roles and operations

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Datum: 1.8.2018

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