Клиент: Salesforce.com EMEA Ltd
Формат: Проектный документ
Размер: 3,8 МБ
Язык: English
Дата: 21.01.2025

State of Service - Insights from over 5,500 customer service professionals worldwide on support in the AI era

For the sixth edition of the “State of Service” report, Salesforce surveyed over 5,500 service professionals worldwide to discover:

  • How service organizations are adapting to rising customer expectations
  • Which metrics and channels are most important to high-performing service leaders
  • How artificial intelligence (AI) is reshaping roles and operations
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Date: 1.8.2018

Client

  • B2B Media Group GmbH, Bahnhofstraße 5, 91245 Simmelsdorf (B2B MG)

Partner

  • Salesforce.com EMEA Ltd
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