Own 2025 with smarter grocery delivery

As a UK grocery cornerstone, you’ve long differentiated yourself via your focus on premium products, ethical sourcing, and strong supplier relationships. Your commitment to quality, sustainability, and community engagement is admirable.

Yet today, grocery brands face new challenges on a variety of fronts:

Rising costs and Q-commerce trends are pushing you to deliver near-instantly.
Supply chain disruptions and marketplace competition make yours a tough landscape.
And, reliance on grocery delivery services (marketplaces) to serve customers comes with high fees, limited access to data, and reduced profitability.

Considering your objectives in sustainability (such as total net-zero by 2050), a dedication to customer loyalty, goals for growth and operational efficiency (across 100 new stores in the next three years), it’s clear Waitrose must adapt fast to succeed, serve and continue to stand out.

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Date: 1.8.2018

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