2025 Customer Experience Report – India

Poor customer experiences are costing your business more than you realise. 88% of Indian customers will leave after a single bad service experience. But it’s almost impossible to deliver great service when agents spend just one day a week helping customers. The other 4 are lost to things like admin and chasing down other departments, costing time, trust, and revenue. Our Customer Experience report reveals how AI can unify workflows, unlock agent potential, and help brands deliver the experience customers expect.

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Date: 1.8.2018

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