Nottinghamshire County Council transforms outbound communications processes with Quadient Impress

Local government organisation streamlines and modernises outbound communications with a cloud-based mail solution

A large local authority employing several thousand staff and delivering hundreds of public services sought to improve the efficiency, accuracy and sustainability of its outbound communications. Alongside service delivery, the organisation is responsible for protecting the local environment, supporting economic development and ensuring strong value for taxpayers.

As a forward-looking public sector organisation, it aimed to modernise key operational processes to reduce costs and free staff capacity. By adopting an automated, cloud-based mail management solution, the authority successfully transformed the way it prepared and distributed outbound communications—cutting operational costs, saving staff time and establishing a centralised mail and fulfilment centre that now supports both internal teams and wider public-sector partners.

Access the full case study to explore how automation helped this local authority strengthen efficiency, sustainability and service delivery.