The ROI of GenAI and Agents 2026

Turning GenAI Investment into Measurable Business Value

Many organisations have moved quickly to experiment with GenAI, but IT leaders are now being asked a harder question: where is the measurable return? As AI adoption matures, the focus is shifting from experimentation to scalable, secure and business-aligned implementation.

This research explores what separates successful AI initiatives from stalled pilots, including:

Where organisations are seeing measurable ROI from GenAI and agents
Common challenges in scaling AI across the enterprise
How IT leaders can support secure, governed and cost-effective AI adoption
What capabilities are needed to move from experimentation to production
How organisations are preparing for the next wave of agentic AI

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Date: 1.8.2018

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