Red Hat Global Survey: Mobile, IoT, AI, And BPM Technologies In Field Service Operations

For many industries, from transportation to utilities to manufacturing and more, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line. Field workers are now at the forefront of digital transformation where artificial intelligence (AI), smart mobile devices, the Internet of Things (IoT), and business process management (BPM) technologies have created new opportunities to streamline and transform traditional workflows and workforce management practices.